Terms and Conditions of Service

 

Last Updated: November 12, 2025

 

1. Definitions

• CallBotIA: The company providing the services subject to this agreement.
• Client: The individual or legal entity that contracts CallBotIA’s services.
• Services: The technological solutions developed, implemented, and maintained by CallBotIA as agreed with the Client.

2. Provider Identification

This document governs the use of the services offered by CallBotIA, a company registered in Argentina with its registered address at Juncal 3186, Palermo, Capital Federal, CP 1425, Province of Buenos Aires, Argentina, and contact phone number +54 9 11 5055 5839.

3. Object of the Service

CallBotIA offers the development, implementation, and maintenance of customized technological solutions, including virtual assistants, voicebots, chatbots, artificial intelligence integrations, and process automation, tailored to each client’s requirements. Services are provided remotely and may include third-party components.

4. Contracting and Billing Modalities

• Prepaid Plans: the client pays in advance for a plan that includes a certain amount of usage or resources.
• Postpaid for Additional Usage: if usage exceeds what is included in the prepaid plan, additional consumption will be billed according to current and agreed tariffs.

Specific rates and conditions will be indicated in the commercial proposal or individual contract accepted by the client.

5. Acceptance of Terms

Use of the services implies full and unconditional acceptance of these Terms and Conditions.

6. Scope and Limitations of the Service

The scope of the services shall be as agreed in writing between CallBotIA and the client, and may include supplementary documents such as an SLA (Service Level Agreement) or SOW (Statement of Work), as applicable.

CallBotIA does not guarantee that the service will be uninterrupted or error-free, but will make reasonable efforts to ensure its availability and proper functioning.

7. Data Protection and Privacy

CallBotIA complies with applicable data protection and privacy laws and regulations, including the EU General Data Protection Regulation (GDPR), Brazil’s General Data Protection Law (LGPD), Mexico’s Personal Data Protection Law, and local laws in each jurisdiction.

The client agrees to use the services in compliance with these regulations and to obtain explicit end-user consent where required.

8. Disclaimer for Misuse, Illegal Use, and Force Majeure

a) Misuse or Illegal Use: The client shall be solely responsible for how the services are used, including any unlawful, fraudulent, unauthorized use, or violations of applicable law in the jurisdiction where they operate. CallBotIA shall not be liable for any damages, penalties, fines, or claims arising from such misuse. If misuse is detected, CallBotIA reserves the right to suspend or cancel the service immediately.

b) Force Majeure and Third-Party Failures: CallBotIA shall not be liable for service interruptions or malfunctions caused by force majeure, unforeseeable events, or failures attributable to third-party providers, including—but not limited to—power outages, telecommunications failures, messaging platform outages, API failures, hosting services, voice or internet providers, or any other event beyond its reasonable control.

9. Intellectual Property

All developments, code, designs, documents, and configurations created by CallBotIA for the client remain the property of CallBotIA until full payment for the contracted services has been received.

Upon full payment, the client will have the right to use these deliverables as set out in the contract, without prejudice to rights held by third-party software or technology providers.

10. Limitation of Liability

CallBotIA’s total liability to the client for any claim related to the services shall be limited to the amount actually paid by the client in the last three (3) months prior to the claim or USD 2,000, whichever is lower.

11. Inclusion of AI Notices

CallBotIA will include the necessary notices and notifications in all its voice agent and AI-generated bot developments to inform end users about the automated nature of the interaction, in accordance with applicable laws in each jurisdiction.

12. Refund and Cancellation Policy

Payments made are non-refundable, unless expressly stated in the commercial proposal or contract.

The client may cancel the service with 15 days’ prior notice, and CallBotIA may retain amounts corresponding to services already rendered or in progress.

13. Modifications to the Terms

CallBotIA may update these Terms and Conditions at any time by notifying the client at least 15 days in advance. Continued use of the service after such modifications implies acceptance of the new terms.

14. Support and Maintenance

CallBotIA will provide technical support during the hours and through the channels specified in the commercial proposal. Response times may vary depending on the complexity of the request.

15. International Regulatory Compliance

Both CallBotIA and the client agree to comply with all applicable laws and regulations in the countries where the services are provided, including software export regulations, privacy, telecommunications, and e-commerce laws.

16. Confidentiality

Both parties agree to maintain strict confidentiality over all technical, commercial, or other information received from the other party and not to disclose it without prior written authorization.

17. Assignment of Contract

The client may not assign or transfer their rights or obligations under these Terms and Conditions without prior written consent from CallBotIA.

18. Language and Translations

If versions of these Terms and Conditions exist in different languages, the Spanish version shall prevail in case of any discrepancies.

19. Term and Termination

These Terms and Conditions shall be effective from the moment of acceptance by the client and shall remain in force as long as the service is active.

Either party may terminate the contract with 15 days’ prior notice, unless there is a serious breach justifying immediate termination.

20. Notifications

All notifications between the parties must be made in writing and sent to the physical or electronic addresses indicated in the contract or commercial proposal. They will be considered received on the date of acknowledgment or read confirmation.

21. Governing Law and Jurisdiction

This contract shall be governed by the laws of the Argentine Republic. Any disputes shall be submitted to the ordinary courts of the City of Buenos Aires, with express waiver of any other jurisdiction that may apply.