Privacy Policy – CallBotIA™

Last updated: November 5, 2025

1. Introduction

At CallBotIA, we respect your privacy and are committed to protecting the personal data we collect and process in connection with our services for the development, implementation, and maintenance of automation solutions, virtual assistants, and AI-powered bots. This policy explains what data we collect, how we use it, with whom we share it, and what rights you have under applicable laws.

2. Data Controller Identity

Trade Name: CallBotIA
Address: Juncal 3184, Palermo, Capital Federal, CP 1425, Province of Buenos Aires, Argentina
Phone: +54 9 11 5055 5839
Email: contact@callbotia.com

3. Data We Collect

We may collect and process the following types of data:

• Identification and contact data: name, surname, email, phone number, position, company.
• Contract and billing data: tax address, CUIT/NIF, banking or payment information (processed via secure third-party platforms).
• Technical and usage data: IP addresses, activity logs, device type, operating system, browser, cookies, and analytics data.
• Voice and text usage data generated through AI services.

4. Purpose of Data Processing

We process your data to:

• Deliver, configure, and maintain our services.
• Manage contractual relationships and billing.
• Provide technical support and customer service.
• Improve our products and services.
• Comply with legal and regulatory obligations.
• Send commercial communications related to our services (with consent when required).

5. Legal Basis for Processing

Depending on the jurisdiction, our legal bases include:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate interest in operating and improving our services.
• Explicit consent from the data subject, when applicable.

6. Data Retention

We will retain the data for the time necessary to fulfill the purposes mentioned above and to meet applicable legal requirements. Billing data will be retained for the duration required by tax legislation.

7. Data Recipients and International Transfers

We may share data with:

• Technology and hosting providers, located within or outside your country, assisting in service delivery.
• Payment gateways and financial institutions to process transactions.
• Competent authorities when legally required.

If data is transferred outside the European Economic Area, we will apply Standard Contractual Clauses approved by the European Commission or other appropriate safeguards.

8. Data Subject Rights

You have the right to access, rectify, delete, object, limit, and request portability of your personal data. You may also withdraw previously granted consent by emailing privacidad@callbotia.com. You may file a complaint with your local data protection authority.

9. Cookies and Similar Technologies

We use technical, analytics, and marketing cookies. For more information, please consult our Cookies Policy.

10. Information Security

We apply appropriate technical and organizational measures to protect your data from loss, misuse, unauthorized access, disclosure, or destruction.

11. Misuse of the Services

The client is solely responsible for the content and data managed through our services. The use of our systems for unlawful, defamatory, fraudulent purposes, or any activity that violates third-party rights is strictly prohibited. CallBotIA reserves the right to suspend or terminate access to the services in case of detected misuse.

12. Limitation of Liability Due to Force Majeure

CallBotIA shall not be held liable for any inability to access services or data loss resulting from causes beyond its reasonable control, including but not limited to third-party service failures, power outages, natural disasters, labor disputes, cyberattacks, or other force majeure events.

13. Deletion of Data Upon Client Request

Upon termination of the contractual relationship, the client may request the deletion of their personal data and any data generated by their end users, unless legal obligations require its retention for a longer period.

14. Processing of Minors’ Data

Our services are not intended for minors. We do not knowingly collect personal data from individuals under the legal age. If we become aware of such collection, we will delete the information immediately.

15. Security Breach Notification

In the event of a security breach affecting personal data, CallBotIA will notify the client and, if applicable, the competent data protection authorities within the timeframes established by law, providing all relevant information to mitigate the impact.

16. Changes to this Policy

We may update this Privacy Policy at any time, and such changes will be published on our website. The date of the latest revision will be indicated at the top of this document.